Last Updated: February 2025

msnh (“meeting seniors needs hotline,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with msnhglobal.org, our services, and our communication channels powered by Dialpad.

By using our website or submitting information to us, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect the following information when you interact with our services:

• Name
• Email address
• Phone number
• Address
• Date of birth (when required for eligibility verification)
• Documents or forms submitted through our intake or application processes
• Any additional details you submit through forms, email, or support requests

1.2 Communication Data

When you communicate with msnh through phone, SMS, or other channels powered by Dialpad, we may collect:

• Call logs and call-related metadata
• Text message content
• Contact numbers
• Communication preferences
• Opt-in and opt-out records

1.3 Technical & Usage Information

We may also automatically collect:

• IP address
• Device details
• Browser type
• Pages visited
• Cookies and analytics usage information

This helps us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide msnh services, support, and program guidance
• Verify eligibility for Medi-Cal or other senior-related programs
• Respond to inquiries
• Process applications and documents
• Maintain accurate records
• Improve our website and operations
• Send service-related notices or reminders
• Comply with state and federal requirements

We do not sell or rent your personal information.

3. Text Messaging & Dialpad Compliance

msnh uses Dialpad to manage communications, including SMS text messaging.

We comply with CTIA, TCPA, and carrier regulations.

Required Clause (verbatim from Dialpad):

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

This means:

• Your mobile number stays private
• SMS opt-in or consent data is never shared
• Text messages are only used for service-related communication

You can opt out at any time by replying STOP.

4. How We Share Information

We may share information only with trusted third parties essential to delivering msnh services, including:

• Government agencies for eligibility verification
• Service partners acting on our behalf
• Legal or regulatory entities if required to comply with the law

Partners must follow confidentiality and data-protection rules.

We do not share SMS originator data or opt-in information with any third parties.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

• Encrypted communication
• Secure data storage
• Access controls
• System monitoring

Although we strive to protect all personal data, no method of transmission or storage is 100% secure.

6. Your Rights & Choices

You may:

• Request access to your personal information
• Ask us to update or correct information
• Request deletion, when legally allowed
• Opt out of messaging or email communications
• Update communication preferences

To submit a request, contact us at:
support@msnhglobal.org

For general inquiries, contact:
info@msnhglobal.org

Text users may reply STOP to unsubscribe from SMS communications at any time.

7. Cookies & Tracking Technologies

msnh may use cookies and analytics tools to understand site usage patterns and improve performance. You may control cookie settings through your browser.

8. Children’s Privacy

msnh does not knowingly collect information from children under 13. If you believe this has occurred, please contact us at support@msnhglobal.org so we can remove the data.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted here with a new “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

msnh – meeting seniors needs hotline
Website: msnhglobal.org
Support Email: support@msnhglobal.org
General Inquiries Email: info@msnhglobal.org